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Q. |
Who is Rosario Merola? |
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A. |
Growing up in Sicily, I was
constantly struck by the rich colors like
the stones. and forms like triangle
surrounding me. |
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Now, these colors and forms
mold themselves into my work, creating with
alternative materials, modern |
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modern designs out of
classical idea. |
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Q. |
Is your jewelry handmade? |
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A. |
Yes.
All of my pieces are made by
hand. Created
in My Studio. |
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Q. |
Do you make unique jewelry
pieces? |
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A. |
Yes. Please visit my
unique pieces gallery. |
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Q. |
Is your jewelry guaranteed? |
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A. |
All is guaranteed. For any
defects or if a piece breaks in transport,
it will be repaired or replaced free of
charge. |
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Q. |
Does your jewelry give
allergenic reactions? |
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A. |
I only use the highest Grade
of Stainless Steel which is nickel
free.We've been in business for 5 wonderful
years and so far no |
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one has ever complained about
allergic reactions. Click
here
to learn more about Stainless Steel. |
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Q. |
Does your jewelry tarnish? |
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A. |
No.
Stainless Steel
only needs little maintenance, it's
waterproof and it will never tarnish. It
also is not subjected to oxidation |
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( doesn't rust ). |
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Q. |
How can I make a purchase? |
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A. |
Just click on the picture of
the piece in which you are interested. |
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There you will find all the
info regarding the piece of jewelry and how
to buy it. |
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Q. |
After I purchase an item from
your website, how long will it take to have
a piece of jewelry delivered to me? |
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A. |
In the Rosario Merola's
artisan Studio, there is no mass production.
I keep only the master piece of each design. |
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As soon as I receive your
order, I will start to create and
personalize your jewelry pieces (color
stones, ring sizes, necklace |
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length etc.). Shipping time
can vary from 5 to 10 working days (approx.2
weeks). |
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If, for whatever reason, your
order should be delayed I will contact you
ASAP. |
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Q. |
What kind of payments do you
accept? |
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A. |
I use PayPal, which is easy,
safe and secure. PayPal accepts all major
credit cards. |
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Q. |
Do you charge for shipping
and handling? |
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A. |
No. I offer FREE shipping to
the continental USA. |
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Q. |
How do you ship your jewelry? |
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A. |
I ship via FEDEX ground. |
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Q. |
Do you ship to a PO Box? |
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A. |
No I cannot ship to a PO Box |
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Q. |
Do you accept International
Orders? |
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A. |
Yes. Before Purchasing an Item, please
contact me
Via E-mail. |
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I will calculate shipping
costs depending on the location, and I will
inform you of the exact charge. |
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Q. |
Can I order different ring
sizes, necklace and bracelet length, or
different bead and stone colors? |
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A. |
Yes, just specify at the time
of purchase in the PayPal payments page your
request. You also can send me an e-mail or
call |
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me with your order. I will be
happy to accommodate your request. |
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Q. |
Are there extra charges for
different sizes or lengths? |
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A. |
No. I like to keep our
jewelry prices the same regardless of the
different dimensions. |
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Q. |
Do you accept returns or
exchanges? |
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A. |
I pride myself on offering
the highest quality merchandise. If you are
not delighted with your purchase, please
return the |
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unused item in its original
condition within 10 days I will provide you
with an online store credit for exchange
with other |
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jewelry pieces with the same
or higher value. (less shipping costs). The
credit is only usable on Rosario Merola
website |
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Please call to get a return
authorization. No returns will be accepted
without a return authorization number. |
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Q. |
Do you share your customer's
information? |
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A. |
I respect and honor my
customer's privacy. Therefore, I do not
share my customer’s name, address, phone
number, e-mail |
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address, purchasing
information with any other company,
e-mailer, or individual. For more info visit
our
Privacy Policy. |
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Q. |
Do you use any fishing
software or cookies to track visitors? |
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A. |
Absolutely NOT! My web site
is free of all the above software, and is
very safe to navigate. |
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Q. |
I can't find here the answer
I am looking for. How can I contact and
speak with you? |
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A. |
Visit my
Contact
page; you will find all the info you need. |
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Q. |
What if I need immediate
assistance? |
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A. |
You can call me at 267 718
9368 and speak with me. |
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Q. |
Do you wholesale your
jewelry? |
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A. |
Yes. Please
Contact
me personally. |
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Q. |
Do you offer consignment
opportunity? |
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A. |
Yes, but only in the cities
of Philadelphia and New York. |
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Q. |
Where are your store
locations? |
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A. |
Please visit
Permanent Representation
page to find a store near you. |
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